Frequently Asked Questions

Yes. We regularly support family members who live outside the Comox Valley or Vancouver Island and need trusted, full-service help for a parent’s move. This is especially common when a retirement home opening comes up unexpectedly, a waiting list moves quickly, or family members are unable to be present in person. We provide clear communication, detailed planning, and hands-on coordination — keeping you informed every step of the way so you can feel confident that your parent is being supported with care and respect.

Elder Moving is based in Courtenay, BC, and serves the Comox Valley, Vancouver Island, and the Sunshine Coast. We frequently assist with moves both to and from Vancouver Island, and we are happy to travel when needed. If you’re unsure whether we can support a specific location or situation, we encourage you to reach out and discuss your needs.

Yes. We offer estate clean-out services to support families during a difficult and emotional time. Services are customized based on your needs and may include sorting belongings, distributing items to family, coordinating donations or disposal, arranging cleaning, and preparing the home for its next steps. Our role is to manage the details thoughtfully, allowing families space to focus on what matters most.

Our experienced and compassionate team provides hands-on support throughout the entire process. We work together to sort belongings into clear categories such as keep, gift to family or friends, sell, and donate. We coordinate content sales, donations, and removals as needed, ensuring the process feels organized, respectful, and manageable. We can keep you in the loop every step of the way with end-of-day updates & video calls. Elder Moving offers trusted senior moving and downsizing support throughout the Comox Valley and Vancouver Island.

Once decisions have been made about what is moving, our trusted team carefully packs belongings with attention to both practical and sentimental items. On moving day, we handle the move ourselves, ensuring everything is treated with care and placed exactly where it belongs. We also unpack, recycle packing materials, organize the new space, and set up essentials so the home feels familiar and settled right away.

Families can feel confident knowing the same tight-knit Elder Moving team is with their loved one throughout the entire process. Our team members are fully insured, licensed, and have completed vulnerable-sector criminal record checks. We take great pride in providing respectful, compassionate service and caring for each client’s home and belongings as if they were our own.

Yes. We help seniors and families prepare a home so it is clean, organized, and ready for the real estate process. This may include downsizing and decluttering, coordinating cleaning, arranging minor repairs, organizing remaining contents, and preparing the space to show well. Whether timelines are short or more flexible, we manage the details to reduce stress and keep the process moving forward.

Yes. Pets are an important part of the family, and we take their wellbeing into account when planning a move. We consider timing, environment, and routines to help reduce stress for both the senior and their pet, and we work with you to create a plan that feels safe and manageable for everyone involved.